Privacy Policy
Our Pledge
We at Fusion Universal Healthcare Inc. (“FUH”) pledge to always treat the information provided to us with respect, to always take all necessary measures to secure the data, and to only ever use the information provided to us in the ways we have expressed in this Privacy Statement and communicated otherwise with our clinicians and medical consultants.
We hope that this Privacy Statement demonstrates how seriously we take this mission and the lengths that we go to ensure that we are deserving of the trust our clinicians, medical consultants, users, partners and affiliates place in us.
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General Information
We respect the privacy of our clinicians, medical practitioners, and each of their patients. We recognize the need for appropriate protections and management of the Personal Information and Personal Health Information that is shared through our FUH Solution. Accordingly, FUH has established this Privacy Statement to assist our stakeholders in understanding what information we receive and how that information is used and transmitted. This Privacy Statement applies to FUH, the FUH website and any services it provides via its app (the “FUH Solution”).
For the purposes of this Privacy Statement:
“clinicians” are medical professionals treating patients with the assistance of the FUH Solution;
“medical consultants” are medical specialists who have signed up for and agreed to the terms and conditions of the FUH Solution; and
“patients” are individual persons who are patients of the clinicians and are assessed or assisted by one or more medical consultants through the FUH Solution.
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Personal Health Information
Personal Health Information is information that can be used to identify or contact a person and includes information related to that person’s health history, records of visits to hospitals and clinics and the care received during those visits, and information shared between the clinicians and medical consultants during their use of the FUH Solution. While FUH does not itself collect Personal Health Information from a patient, as a result of the product and service it provides to its clinicians and medical consultants, FUH does allow Personal Health Information to be transmitted between a clinician and a medical consultant, and as a result some Personal Health Information may be retained with FUH.
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Disclosure of Personal Health Information
FUH does not use or disclose Personal Health Information except as may be necessary in the course of providing its FUH Solutions to its clinicians and medical consultants. When use or disclosure of Personal Health Information is necessary it is used or disclosed strictly in accordance with the Personal Health Information Protection Act or the applicable privacy laws. We promise to only collect, use, and disclose personal information with such person’s consent which has been provided to either the clinician or the medical consultant, except where otherwise permitted or required by applicable law or regulatory requirement.
FUH is committed to protecting the privacy, confidentiality and security of all Personal Health Information that has been entrusted to us and transmitted through our FUH Solution. FUH provides this protection, in part, by complying with the Personal Health Information Protection Act and other privacy laws and relevant regulation.
Disclosure of Personal Health Information
FUH does not use or disclose Personal Health Information except as may be necessary in the course of providing its FUH Solutions to its clinicians and medical consultants. When use or disclosure of Personal Health Information is necessary it is used or disclosed strictly in accordance with the Personal Health Information Protection Act or the applicable privacy laws. We promise to only collect, use, and disclose personal information with such person’s consent which has been provided to either the clinician or the medical consultant, except where otherwise permitted or required by applicable law or regulatory requirement.
FUH is committed to protecting the privacy, confidentiality and security of all Personal Health Information that has been entrusted to us and transmitted through our FUH Solution. FUH provides this protection, in part, by complying with the Personal Health Information Protection Act and other privacy laws and relevant regulation.
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Inquiries regarding Personal Health Information
If you are a patient, we encourage you to direct all inquiries regarding the collection and use of Personal Health Information to the data custodian, being the clinician, medical consultant, hospital, clinic, physician, or other health care provider who collected the information from you as the patient. FUH is not a data custodian of your Personal Health Information. FUH only facilitates the transfer of Personal Health Information between the data custodians using the FUH Solution, being the clinician and the medical consultants. If you have questions about the transmission of your Personal Health Information, you may contact our FUH Privacy Officer at the address set out below.
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Personal Information
Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number, email address. FUH may collect certain Personal Information from clinicians, medical consultants, users of the FUH website, employees, and candidates for employment. FUH does not collect Personal Information when you visit our website unless you choose to provide such Personal Information.
On the FUH’s website you may be able to request information, subscribe to marketing or support materials or apply for jobs. The types of Personal Information you choose to provide to us on these pages may include name, address, phone number, e-mail address, contact preferences, education and employment background and job interest data.
Personal information does not include “aggregate” anonymous information that does not identify an individual person, which is data we may collect about the use of our web sites and our products and services. Our privacy policy does not restrict or limit our collection and use of aggregate, anonymous information.
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Usage of Personal Information
FUH will use Personal Information to help us better understand your needs and interests. Specifically, we use your information to communicate with you. Except as provided in this Statement, FUH does not use your Personal Information for a purpose other than the stated purpose for which such information is collected. Personal Information given to FUH may be transferred across provincial borders for data consolidation, storage and simplified information management.
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Services Providers
We may employ third-party service providers (e.g. back-end data analysis, data security monitoring and assessment, advertising partners, customer support services, payment processors, etc.) and individuals in Canada (“Service Providers”), to facilitate or provide certain services on our behalf, such as to process payments, provide user support, deliver relevant advertising, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our services are used.
We provide Service Providers with only the limited amount of Personal Information which is necessary in order for them to provide the services required. These third parties are contractually bound not to disclose or use the provided information for any other purpose.
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Sharing of Personal Information
Except as provided above, FUH will not share Personal Information with any other third parties without your permission, unless required by, or in connection with, law enforcement action, subpoena or other litigation or applicable law.
FUH will not sell, trade or lease your Personal Information to others.
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Password Security
If you set up an account with FUH, do not share your FUH password with anyone. Other than when you log on to the Website or the FUH Solution (including the FUH app), we will never ask you for your password. Your personal information is protected by the password you provide when you create your FUH account. Please keep this password confidential. The confidentiality of your password is yours to protect.
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Data Security
We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect FUH accounts and systems from unauthorized access. Communications is encrypted using the Secure Socket Layer (SSL) system. Our databases are protected from general employee access both physically and logically.
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Access To Personal Health Information
The FUH Solution is designed to provide clinicians and medical consultants with a way to share and manage Personal Health Information of their patients. FUH believes in the assisting clinicians and medical consultants share important personal health information for patients in a timely manner, provided that it is not the responsibility of FUH to collect or store this personal health information for future use by the clinician, medical consultant, or patient. Each of the data custodians, being the clinicians and the medical consultants are responsible for the collection and storage of all patients’ personal health information in accordance with the Personal Health Information Protection Act or the applicable privacy laws and related regulations. It is the responsibility of the clinicians and the medical consultants to provide the patients with full access to their health information and modify such information when requested.
Note that if you are a patient and have provided personal health information to a clinician, a medical consultant or to third parties, FUH cannot control the activities of those parties. FUH cannot control how that data is maintained by a clinician, a medical consultant or a third party. You would need to contact such clinician, medical consultant or third party if you would like them to change their records containing your information.
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Choice & Consent
The FUH website does not require that you provide FUH with Personal Information. The decision to provide Personal Information is voluntary. If you do not wish to provide the Personal Information requested, however, you may not be able to proceed with the activity or receive the benefit for which the Personal Information is being requested or use the services provided in the FUH Solutions.
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Access to and Accuracy of Your Information
FUH strives to keep your Personal Information accurate. We have implemented technology, management processes and policies to maintain data accuracy of Personal Information (excluding Personal Health Information). If you are a clinician, medical consultant or another personal that has provided Personal Information directly to FUH, we will provide you with access to your information and the opportunity to change your information by contacting us directly.
FUH will not process Personal Information in a way that is incompatible with the purposes for which it has been received, collected or subsequently authorized by the individual, as required by law.
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Links to Third Party Websites
The FUH website or FUH Solutions may provide links to third-party websites for your convenience and information. If you access those links, you will leave the FUH website and/or the FUH Solutions. FUH does not control those sites or their privacy practices which may differ from FUH policy. We do not endorse or make any representations about third party websites. The personal data you choose to give to unrelated third parties is not covered by the FUH Privacy Statement. We encourage you to review the privacy policy of any company or institution before submitting your Personal Information. Some third party companies and institutions may choose to share their personal data with FUH; that sharing is governed by that third party’s privacy policy.
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Verification
FUH will engage in periodic self-assessment to verify that it continues to be in compliance with this Privacy Statement.
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Changes to this Statement
FUH will review and update this Privacy Statement periodically. You acknowledge and agree that your access to our web sites, our app and your use of our products, services and the FUH Solution following any posted changes to the Privacy Policy indicate your acceptance of such changes.
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How to Contact the FUH Privacy Officer
For more information about the FUH privacy practices or to raise a concern you have with our practices, contact us:
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Chief Privacy Officer
Fusion Universal Healthcare Inc.
privacy@fu.healthcare